I understand the "potential" to lose you real money, but what real money did you lose from this?
" Real Money" eh????? Ive lost the $10.00 a month its cost me for netflix with this ordeal..... of which i solely use on the PS3....... funny netflix worked for the first week without being logged in, but Sony cant have that and have since changed it so u are required to be logged in to use it...... because they are "victims". They have also lied to every person that owns a PS3, check out the leaked email they sent to game developers. Im so sick of people defending them, yes the hackers caused this but, who is really at fault. I mean using a system that is 5 years out of date..... lol... POOR SONY...
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Yes using a system that was 5 years out of date, and blatantly being mis-informative to all of the PS3 owners shouldn't be brought up because Sony is the victim??? LAWL .. Check out the leaked email they sent to game developers and compare it to what you were told its pretty laughable. Also as for real money how about my $10.00 Netflix subscription that i use solely on my PS3. Which was available to be used without being signed in,BUT NOOOO, Sony couldn't allow that so bye bye Netflix without PSN. Yeah, real victims...
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a letter that Sony sent to publishers and other media partners in response to the PSN security breach, was leaked to media sources. Publishers and developers have lost a ton of money in the wake of the PSN breach, with gamers unable to purchase the publishers’ games and downloadable content.
Sony's VP of half-hearted apologies is hard at work.
The reason that the letter is just now being released to the public is that it was sent out yesterday, three weeks after the incident occurred. Besides leaving their business partners in the dark, Sony’s letter is a sterile form letter at best, similar to what consumers were given as responses to the problem. Just as they did with consumers, Sony seems to be preparing “welcome back” packages in an attempt to ease any tensions caused by the incident. I’m sure the free month of PSN access is totally going to make up for the millions of dollars of revenue lost by the outage.
Sony also mentions that they are working with authorities to catch the hackers involved, but this may be of little concern to those companies to whom damage has already been done.
Sony also mentions that they are working with authorities to catch the hackers involved, but this may be of little concern to those companies to whom damage has already been done.
The most disturbing thing about this letter is that it seems to assume these publishers have been completely ignoring any news coverage of the breach. The letter merely regurgitates stories that have been on gaming news sites for weeks.
Here’s the letter:
Dear Partner:
As you know, certain PlayStation Network, Qriocity and Sony Online Entertainment service user account information was compromised in criminal attacks against our networks. I want to assure you, as a PlayStation partner, that it is Sony’s top priority to restore our network operations and see that business is returned to usual as soon as possible. We are working around the clock to restore service, but will do so only when we can ensure that the network can operate safely and securely. In the meantime, we greatly appreciate your patience, understanding and goodwill.
What Happened?
• On Tuesday, April 19, 2011, Sony discovered that several PlayStation Network servers unexpectedly rebooted themselves and that unplanned and unusual activity was taking place on the network. This activity triggered an immediate response.
• Sony mobilized a larger internal team to assist the investigation of the four suspect servers. That team discovered the first credible indications that an intruder had been in the PlayStation Network system, and six more servers were identified as possibly being compromised. Sony immediately decided to shut down all of the PlayStation Network services in order to prevent any additional damage.
• The scope and complexity of the investigation grew substantially as additional evidence about the attack developed.
• The forensic teams were able to confirm that intruders had used very sophisticated and aggressive techniques to obtain unauthorized access, hide their presence from system administrators and escalate privileges inside the servers. Among other things, the intruders deleted log files in order to hide the extent of their work and activity within the network.
• On Sunday May 1, using information uncovered by the forensic teams, engineers at Sony Online Entertainment (SOE) discovered that data had also been taken from their servers. They, too, shut down operations and on Monday, May 2, announced the discovery.
What Data Are Affected?
As you may know, personal data was stolen from approximately 77 million PlayStation network and Qriocity service accounts.
As of this writing, there remains no evidence that the credit card information was stolen and the major credit card companies are still reporting that they have not seen an increase in fraudulent transactions due to this event.
What Steps Are Being Taken?
We have taken aggressive action to give consumers peace of mind, protect them against the abuse of their data, and enhance our security systems moving forward.
We have already advised our consumers in the U.S. that we will offer complimentary identity theft protection services through a leading provider, including an insurance program of up to $1 million. Similar programs are being developed in other markets around the world.
In addition, Sony is taking a series of steps to enhance security of our network infrastructure. They include but are not limited to:
• adding additional automated software monitoring and configuration management to help defend against new attacks;
• enhanced levels of data protection and encryption, as well as additional penetration and vulnerability testing;
• enhanced capabilities to detect software intrusions within the network, unauthorized access and unusual activity patterns;
• implementation of additional firewalls;
• expediting a planned move of the system to a new data center in a different location with enhanced security; and
• appointment of a new Chief Information Security Officer.
Finally, to thank our customers for their patience and loyalty, we are offering them “welcome back” packages as soon as the networks are restored, including free downloads of selected PlayStation entertainment, 30 days of free service as well as service extensions for the number of days PSN and Qriocity services were unavailable, with similar benefits for Music Unlimited subscribers.
Looking Ahead
We of course deeply regret that this incident has occurred. We are working closely with the FBI to identify and apprehend the culprits who committed this crime against our consumers, our partners and our company. I know you can appreciate how widespread the problem of cybercrime is in society today. Although no company is immune, we are confident our consumer data will be protected by some of the best security measures available today.
As a valued partner we aim to keep the lines of communication open so that you are aware of our progress. Our focus has been to confirm the security of the networks, protect customer data and get the services back on line as quickly as possible. We will do our best to respond to all of your inquiries and we will do everything we possibly can to support you.
We are doing everything we can to bring these services back online as soon as possible. We will update you with more information as soon as we can, but please call your account executive if you have further questions. We thank you for your patience and look forward to moving ahead together in the months and years to come.
Very truly yours,
Rob Dyer
SVP, Publisher Relations
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